Help Categories
Top Liked
site wide
-
Oliver Caine's In Troubl…
IN STOCK
Online Price: $23.99
FREE DELIVERY -
Reader Touch Edition by…
OUT OF STOCK
-
Dead Reckoning: A True B…
OUT OF STOCK
-
Heaven To Wudang
OUT OF STOCK
-
The Tudors - Seasons 1-4
OUT OF STOCK
Most Helpful
Urllink.acsm? What is this file I downloaded?
How long does it take to download an eBook?
I am having trouble purchasing or accessing my eBooks. What should I do?
Once I have purchased my eBook, will it always be available?
Announcements
Are you giving an eReader this Christmas? Don't forget the eBooks!
21 Dec 2011
It is said to be bad luck gifting a wallet or purse without some money inside and this absolute fact also applies to eReaders would you believe!
Urllink.acsm? What is this file I downloaded?
18 Jan 2011
ePub files are downloaded using third-party software such as Adobe Digital Editions. The acsm file extension stands for 'Adobe Content Server Message', and is your key to obtaining the ePub file.
Can I delete books from My eLibrary?
02 Sep 2010
Yes, you can delete eBooks.
Help
Which Types of Wireless Network Can my Kobo WiFi Connect To?
Your Kobo WiFi can connect to 802.11b and 802.11g protocol wireless networks. If you are using an 802.11n network, your Kobo WiFi will be able to view this network but will be unable to connect. You can change your WIFI settings to either 802.11 a or b
How Do I Put my Kobo WiFi in to 'Sleep Mode'?
Simply hold down the Power button on the top of your Kobo WiFi for 3 seconds.
How Do I Put my Kobo WiFi in to 'Powered Off'?
Simply hold down the Power button on the top of your Kobo WiFi for 5 seconds.
My Kobo WiFi User Guide is Not on my Device I Would Like it Back.
All is not lost, literally. Simply perform a factory reset of your Kobo WiFi.
How Do I Reset My Kobo WiFi?
There are two levels of reset available on your Kobo WiFi.
When will certain titles become available digitally?
As more and more people embrace eReading, more and more publishers are making their books available in the digital format.
What is an eBook?
An eBook is an electronic version of a book. The rapid advancement of digital technology has allowed more of our favourite stories to be carried around with us, with none of the weight penalty this usually entails.
How Long Will my Kobo WiFi Battery Last?
Your Kobo WiFI uses a lithium-ion polymer battery, which boasts a better degradation rate than Lithium-ion batteries. With one full battery charge per week, the Kobo WiFi battery capacity will degenerate by 20% after 5 years.
I am having trouble purchasing or accessing my eBooks. What should I do?
Please visit our Technical Issues section to check for an existing answer.
Can I read a Kobo eReader anywhere (even in the dark)?
Just like a real book, you will need a source of light to read using a Kobo eReader as there is no backlight on the screen.
Will my page be lost when I turn off my eReader?
No, the last page you read is bookmarked ready for you to pick up where you left off next time you turn your Kobo eReader on and select that eBook.
How will I know when my Kobo eReader needs charging?
If your Kobo eReader appears to be stuck on the last page you were reading, it may need charging.
How do I charge my Kobo eReader?
The Kobo eReader comes with a USB cable which can be connected to your computer. It can also be charged from a powerpoint by using a USB adapter.
If my device is lost or stolen, will other people be able to access my Borders account?
While others could read the existing books downloaded to your Kobo eReader, they would not be able to access your library or make purchases in your name without being logged into your Borders Customer account.
What is 'My eLibrary'?
Your personal library ('My eLibrary') is an online database where all of your eBooks are stored. You can access your library of eBooks via the website or by using your chosen eReading app.
How do I find a particular book in 'My eLibrary'?
Your library adds the most the most recently added eBooks at the top of the list on the website. Within the mobile apps such as on smartphones, your books will be sorted alphabetically.
Can I share the eBooks in My eLibrary with other people?
The license type determines whether or not you can share eBooks. Many eBook products sold have a "Single Reader" license.
Can I delete books from My eLibrary?
Yes, you can delete eBooks.
Do I just get one copy of the ebook?
Yes, you get one electronic copy of the book however you can access that book in your online account from multiple devices, including your computer, selected smartphones and various types of eReaders.
What should I do if my download to my eReading device is interrupted?
If your download is interrupted, you will not need to repurchase your book but you must begin the download from your 'My eLibrary' again.
Can I print and copy my eBooks?
If you are buying an eBook with the intention of printing it, we would recommend that you instead purchase a physical version for several reasons.
Can I buy eMagazines or eNewspapers from the Borders website or eBook store?
Unfortunately at this moment we do not have newspapers and magazines available however we hope to be able to offer these products in the near future.
Can I purchase eBooks and send them to someone else?
Any eBooks you purchase will go into your personal library unless you are signed-in to the recipient's account.
How do I change the font size and style?
Change the Kobo settings to suit your preferences. With a choice of five different font sizes and two different font styles, you will be able to adjust your Kobo eReader to suit your reading preferences.
Can I put eBooks from other retailers on my Kobo?
Yes, the Kobo works with eBooks and documents from many sources. You will need to use Adobe Digital Editions to load the eBooks to your Kobo.
How do I hide the 100 pre-loaded books that came with my Kobo?
You can hide the 100 preloaded eBooks that come with your Kobo quite simply.
How do I find the games on my Kobo?
The hidden games are known as easter eggs, but you can enjoy these all year-round. Here's a tip on how to find them.
How many books does the Kobo eReader hold?
The Kobo eReader comes with 1GB memory and holds up to 1,000 titles, based on an average eBook size of 1MB.
How do I synchronise my eReader and download my eBooks?
The first time you sync your Kobo eReader, a couple of things are happening that take a few minutes.
I cannot find the PDF files I loaded to my Kobo
The PDF file is classified as a document rather than a book so please switch to the documents folder within the Kobo.
Does the Kobo need Internet connectivity to work?
No, the Kobo does not need any connectivity to read any of the books once they have been loaded.
eLibrary Purchase Issue
There have been issues adding eBooks to eLibrary
Getting your eBooks to your Kobo for the first time
It may look confusing but it's really quite simple. You will require a Borders desktop app on your PC or Mac to allow you to download the eBooks from the online database and to transfer them to your Kobo. Please follow these steps to get started.
How long does it take to download an eBook?
Free eBooks you select will be added to your online account instantly and purchased eBooks will be added to your account once you complete the transaction.
Once I have purchased my eBook, will it always be available?
Yes, once you have purchased an eBook it is yours to access whenever you wish. The ebooks are stored in an online database which allows them to be accessed in a variety of ways.
How can I purchase an eBook?
You can purchase ebooks in two ways - from our free apps or from our website. To purchase using either method you will require Internet connectivity and also an account through which to access your purchased eBooks.
What is an ePub?
An ePub (electronic publication) is a free and open eBook standard for reflowable content, meaning that the text display can be optimized depending on the device or hardware being used.
I am having trouble with my Kobo eReader. What should I do?
Please visit our Technical Issues section to check for an existing answer.
Are you giving an eReader this Christmas? Don't forget the eBooks!
It is said to be bad luck gifting a wallet or purse without some money inside and this absolute fact also applies to eReaders would you believe!
Urllink.acsm? What is this file I downloaded?
ePub files are downloaded using third-party software such as Adobe Digital Editions. The acsm file extension stands for 'Adobe Content Server Message', and is your key to obtaining the ePub file.
Find us on Facebook
Follow us on Twitter
