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I have a Gift Card Query

Forgotten Password

How do I change my account details?

I want to unsubscribe from the Shortlist.

I think I have duplicated an order! Help!

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Forgotten Password

A forgotten password can be retrieved simply by visiting our password reminder page.

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How do I change my account details?

You change your account details from the website. Simply sign-in to your account at the top of this page and then select My Account. You can edit your account details via the button at the bottom of the account page.

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I think I have duplicated an order! Help!

If you think you may have duplicated an order please check your purchase confirmation emails to ascertain the transaction details.

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My order cannot be processed! Help!

Purchased an eBook and received a confirmation for a $0.00 transaction?

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I have a Gift Card Query

The latest information on gift cards can be found here.

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Can I cancel an order I have already placed?

Changed your mind? Most items that are marked as despatched in 24 hours are unable to be cancelled once ordered.

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I want to unsubscribe from the Shortlist.

If you have a Borders customer account you can unsubscribe by editing your profile on the MY ACCOUNTS page on our website.

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How can I sign up to the Shortlist?

Borders weekly e-newsletter, The Shortlist, is full of the latest product information on new and upcoming releases.

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I did not receive an email receipt.

Upon placing your order you should receive a confirmation email followed by a despatch email once your order has been despatched. Sometimes spam filters may stop these emails from arriving in your email inbox.

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I placed an order online and it has not appeared on my credit card statement.

Your credit card will be charged when your purchase is shipped.

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Can I use an Australian Booksellers Association voucher on Borders?

Sorry, we are currently unable to accept these.

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