Most Helpful

What is an eBook?

How do I Download my eBooks to my Sony eReader?

Can I read eBooks purchased from Borders on my PC, Mac or iPad?

Borders Android app - do you have the correct app?

Why has my delivery not arrived in the advised timeframe?

Announcements

Font size very large for some eBooks?

16 Jan 2012

Some Sony customers have reported that the font size is very large on some eBooks and we have been testing all reported eBooks and have found that the problem is with the Sony software. Follow the process here to fix it.

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Our new iPhone and iPad apps have been released

22 Dec 2011

If you like to read on your iPad or iPhone then check out our new apps in the App Store.

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eBooks not appearing on your iPad?

21 Dec 2011

Recent firmware updates to iPads may mean you device needs to be restarted if you cannot see your eBooks.

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Are you giving an eReader this Christmas? Don't forget the eBooks!

21 Dec 2011

It is said to be bad luck gifting a wallet or purse without some money inside and this absolute fact also applies to eReaders would you believe!

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My Sony eReader is not appearing in Reader.

06 Dec 2011

If you cannot get your Reader by Sony to appear in the Reader program on your computer, it may not have been registered.

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How do I Download my eBooks to my Sony eReader?

06 Dec 2011

Downloading your Borders eBooks to Reader is easy, but to make it even easier we have compiled a guide to ensure you are reading as soon as possible.

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Can't Sign-in to Your Account on the Website?

13 Sep 2011

You may be using an older version of Internet Explorer. Here's how to check which version you have.

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Borders v.i.p. Program Update

05 Jul 2011

Due to the process of voluntary administration, Borders Australia has suspended the v.i.p. program until further notice.

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Borders Android app - do you have the correct app?

16 Feb 2011

If you are having trouble accessing your eBook collection on the Borders app please check that the Borders Android app you have downloaded has the black background in the icon on your device.

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Urllink.acsm? What is this file I downloaded?

18 Jan 2011

ePub files are downloaded using third-party software such as Adobe Digital Editions. The acsm file extension stands for 'Adobe Content Server Message', and is your key to obtaining the ePub file.

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I want to read offline using an iPad or iPhone

02 Sep 2010

You can read offline on an your iPhone or iPads. Read on to find out how.

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I want to read offline using a PC or Mac

02 Sep 2010

If you wish to read your eBooks offline, you can simply keep your Borders desktop app signed-in or you can choose to download Adobe Digital Editions, which will allow you to download a virtual copy of the eBook to your computer.

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How do I order Online?

02 Sep 2010

So, you are new on the site? Don't panic.

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Can I delete books from My eLibrary?

02 Sep 2010

Yes, you can delete eBooks.

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When will my order arrive?

Delivery times for items will vary depending on the source. Borders Online sources titles from distributors both locally and overseas. The expected shipping and delivery times will be displayed in the product information for each title.

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