Frequently Asked Questions

Find answers to common questions about eBooks, our eReading applications and the Kobo eReader in our help section. In addition to the links below, you can also find out more (and post your eBook/eReader questions) via our Online Forum.

about eBooks

An eBook is an electronic or digital version of a printed book. eBooks can be read on computers, eReading devices or smartphones.

about the Apps

Borders offers eReading applications for the most popular smartphones as well as desktop applications for Mac, PC and iPad. These apps allow you to access your Borders’ eBook library to download and read purchases you have made from the Borders website.

my eLibrary

To access eBooks you have purchased on this site you must have a Borders Australia account. When you login to your account you will find your eBooks in your personal library ('My eLibrary').

If you are using the website, you will see a 'My eLibrary' link at the top of the page near the checkout when you login to your account. If you are using an app, your library will display when you load it up.

eInk Technology and eReading Devices

e-Ink Technology means that the screen of an eReading device looks like paper and is similar to reading a paper page so there is none of the eyestrain or headaches commonly associated with reading off a backlit screen like a computer monitor. The Kobo eReaders and the Reader by Sony are eReading devices which use eInk technology.

need more help or information?

• eBooks - eBooks help section
• eReading apps - apps help section
• My eLibrary - eBooks help section
• eReading Devices - eBooks help section
• technical issues - technical assistance with eBooks & eReaders
• Borders Online forum - Online Forum
• Contact us - contact us page