Delivery Information

Upon placing your order you should receive a confirmation email followed by a dispatched email once your order has been shipped. If for whatever reason you do not receive either of these emails, you may view them at any time in the account page when logged into your account.

Borders online store uses the services of Australia Post to distribute to addresses within Australia. All titles on the Borders web site show the estimated shipping time and the estimated time it will take for the title to be delivered to your address.

PLEASE NOTE: Borders does NOT use a tracked service.

Delivery timeframes
The time taken for a title to reach you once it has been dispatched depends on where it has been sent from. Please check both the 'Ships in' and 'Received in' times to determine the delivery time to you. This time is determined as follows:

INSTANT DOWNLOAD:
This is an ebook and will be added to your 'My Library' ready to download to your preferred eReading device. If it is a free book it will be added when you click 'add to my Library'. If it is one you have purchased it will be added when you have completed the transaction. You must be logged in to see your library of eBooks.

IN STOCK. Ships locally in 24 hours. Typically Received in 2 - 3 working days after dispatch
The title is dispatched from our Melbourne fulfilment centre and sent with Australia Post. You should expect to receive it within 2-3 working days (from the working day following receipt of the dispatch email) for most metropolitan areas in Australia. Perth, Darwin and large cities and towns in QLD, NSW, SA & TAS can take 3-5 working days; other locations can take 4-6 days; remote areas can take longer. You may receive your order earlier than the time stated above but sometimes there can also be unforeseen postal delays which are outside of our control. We ask that you please allow up to 14 days for delivery before contacting us to request a refund or replacement order.

Typically Received in 7-10 working days
The title is dispatched from an Australian supplier. You should expect to receive it within 7 to 10 working days (from the working day following receipt of the dispatch email) for most metropolitan areas in Australia. Perth, Darwin and large cities and towns in QLD, NSW, SA & TAS can take 3-5 working days; other locations can take 4-6 days; remote areas can take longer. You may receive your order earlier than the time stated above but sometimes there can also be unforeseen postal delays which are outside of our control. We ask that you please allow up to 14 days for delivery before contacting us to request a refund or replacement order.

IN STOCK. Ships in 24-48 hours directly to you - Typically received in 15-20 working days after dispatch
The title is dispatched from an overseas supplier who will send the title directly to you. You should expect to receive it within 15 - 20 working days (from the working day following receipt of the dispatch email). This estimated delivery time applies to metropolitan areas of Australia, Perth, Tasmania and rural delivery will take slightly longer - typically another 3 to 4 working days.

PLEASE NOTE: 15-20 working days is the typical time you can expect your order to take once it has been shipped. You may receive your order earlier than the time stated above but sometimes there can also be unforeseen postal delays which are outside of our control. We ask that you please allow up to 45 days for delivery before contacting us to request a refund or replacement order.

PRE ORDER. Typically Received in 2-3 working days after release date. Ships directly to you from our Melbourne fulfillment centre
A Pre-order title is an upcoming release which is not yet in stock but is available for order in advance of the publication date.

Once the title has been released and your order has shipped, you will receive a dispatch email. You should expect to receive it within 2-3 working days (from the working day following receipt of the dispatch email) for most metropolitan areas in Australia. Perth, Darwin and large cities and towns in QLD, NSW, SA & TAS can take 3-5 working days; other locations can take 4-6 days; remote areas can take longer.

PLEASE NOTE: You may receive your order earlier than the time stated above but sometimes there can also be unforeseen postal delays which are outside of our control. We ask that you please allow up to 14 days for delivery before contacting us to request a refund or replacement order. Borders make no guarantee regarding dispatch or delivery of pre-orders and publication and release dates are subject to change without notice. We will endeavour to keep our site up to date following changes to any such date - please check our site to confirm dates.

PRE ORDER. Typically Received in 15 - 20 working days after release date. Ships directly to you from our overseas supplier
A Pre-order title is an upcoming release which is not yet in stock but is available for order in advance of the publication date.

Once the title has been released and your order has shipped, you will receive a dispatch email. You should expect to receive it within 15 - 20 working days (from the working day following receipt of the dispatch email). This estimated delivery time applies to metropolitan areas of Australia, Perth, Tasmania and rural delivery will take slightly longer - typically another 3 to 4 working days.

PLEASE NOTE: 15 - 20 working days is the typical time you can expect your order to take once it has been shipped. You may receive your order earlier than the time stated above but sometimes there can also be unforeseen postal delays which are outside of our control. We ask that you please allow up to 45 days for delivery before contacting us to request a refund or replacement order. Borders make no guarantee regarding dispatch or delivery of pre-orders and publication and release dates are subject to change without notice. We will endeavour to keep our site up to date following changes to any such date - please check our site to confirm dates.

NOT IN STOCK.
Typically Received in 3-5 weeks. Ships directly to you from an overseas supplier
This title is not in stock but can be ordered. Where possible we will provide an expected date when this title will be back in stock with our suppliers. If no expected date is listed, it will generally ship in 3 to 5 weeks. However please be aware in some instances our suppliers may not be able to fulfil these titles. In this instance you will be noified.

Other delivery information
Your order is charged in full at the time your order is placed. Please ensure the delivery address and receiver's name for your order is accurate and complete (including any business name if shipping to a work address) as we are unable to change any details once the order has been placed.

Our databases are regularly updated based on current availability information supplied by publishers and distributors. Titles can and do sometimes become temporarily unavailable whilst reprinting, or they may go out of publication without prior notice from the publisher or distributor.

Borders online store will endeavour to supply all orders placed via this site. All products are listed for sale in good faith, but it is possible a supplier may notify us that a title is currently unavailable or no longer available. Upon receipt of this information from a supplier our online customer service team will contact you to let you know of the cancellation or delay of your order and payment will be refunded for each cancelled item.