Before contacting us please read the following Frequently Asked Questions:

Where’s My Order?
Please note that many of the products on our website are dispatched from our US and UK suppliers. Delivery can take 3-4 weeks or more. Please check your confirmation email for the delivery expectation of each product.

ALL deliveries come via standard Australia Post. We do not use a tracking service so please contact your local Australia Post office if your parcel does not arrive within the delivery time stated on your confirmation email.

More about delivery timeframes can be found on our delivery information page.

eBook/eReader Problems or Questions
For technical issues with your Kobo eReader please use the Kobo phone number listed below. If you have a problem with an ebook, or a question about the status of your eReader or ebook order, please use the form below and select “My eBook is not in my eLibrary”.

Where Can I Find Your Stores?
All Borders stores in Australia closed in 2011.

Can I Use My Borders Gift Card Online?
The company that owned Borders when your gift card was issued is no longer in operation and we are unable to accept these cards in the online store. For any gift card enquiries please contact Ferrier Hodgson at redgroup@fh.com.au by email. We are unable to answer any queries relating to gift cards sent to us through the contact us page.

Availability Of Products
If a product is not shown on our website, or it is shown but has no price or buy button we currently do not offer it for sale. The range of stock available changes daily so check back often. We are unable to answer any queries relating to products which are not available on the site through the contact us page.

Can I Publish Or Sell My Book Through You?
Borders Australia is not a publisher and we are unable to assist you with any enquiry you may have about how to sell your book. At present, we are only able to buy product from major Australian distribution houses. We are unable to answer any queries relating to these matters sent to us through the contact us page.

For more FAQs please visit our help page.

Last updated: 03 May 2012

24/7 KOBO Technical Support

For technical support for your Kobo eReader, iPad, iPhone or Borders desktop application please use the FREE CALL number below. Please note that this phone number is not for any queries relating to an order for physical books or the status of your Kobo eReader order.

FREE CALL
1800-357-270

Kobo Technical Support: 24 hours a day, 7 Days a week.

Please note additional carrier charges may apply with some phone networks.

You can contact the Borders Australia Customer Service team using the form below. PLEASE ENSURE you select the most appropriate subject as this will help us to respond to you more quickly.

We will reply to your query as soon as possible, generally within 3 working days. You can also view our Help section or Online forums to see if your question has already been answered.

Borders Online Support

For online orders or website support, contact our friendly customer service team using the form above.

Customer Service Hours: Monday to Friday 9am to 5.00pm AEST/AEDST>

Online Forums:Questions, feedback and answers at our Online forums.

Borders Australia Head Office

250 Camberwell Rd, Camberwell VIC 3124

v.i.p. loyalty or Gift Card queries

The v.i.p. and gift card programs were initiatives of the previous owners of our business and are no longer offered online. For enquiries about your V.I.P. Loyalty membership or the redemption of Borders Gift Cards please contact the former owner's administrators (Ferrier Hodgson) at redgroup@fh.com.au.