Serving The American Public: Best Practices In Customer-Driven Strategic Planning

by Al Gore

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Serving The American Public: Best Practices In Customer-Driven Strategic Planning

Synopsis

In 1993, Pres. Clinton directed federal agencies to determine from their customers the kind and quality of the services they want. The agencies had to understand planning processes and performance, identify organizations that excel at incorporating customers' expectations into their planning process, and partner with these leaders to understand why they are best. This report documents the team's f