Knowledge Sharing And Quality Assurance In Hospitality And Tourism

by Laws , Eric Laws, Noel Scott and Noel Scott

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Knowledge Sharing And Quality Assurance In Hospitality And Tourism

Synopsis

Sir Francis Bacon once wrote, "Knowledge is power." Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent, extensively referenced chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge.